Frequently Asked Questions
Got questions about getting a website for your small business? You're in the right place. At Kalyxo, we build lightning-fast, hand-coded websites for small businesses in San Diego that are optimized for speed, SEO, and conversions.
This page covers our most frequently asked questions, from pricing and timelines to our unique approach and what makes us different from other San Diego web designers. Clear, honest answers from your local San Diego team.
How much does a small business website cost with Kalyxo?
We offer flexible pricing designed for small businesses. Our Starter Site subscription is $150/month with $0 down, covering up to 5 pages with hosting, maintenance, and unlimited edits included. Our Growth Site is $275/month with up to 10 pages, blog setup, and local SEO optimization. Prefer to own your site? Our one-time option is $3,000 for up to 6 pages, plus $25/month hosting. No hidden costs, just transparent pricing.
What's included in the monthly subscription plans?
Your monthly plan includes everything: custom website design and development, fast hosting on premium servers, SSL security, unlimited content updates, daily backups, 24/7 monitoring, and direct support from our San Diego team. You get a complete, worry-free website solution with no surprises.
Can I pay for my website upfront instead of monthly?
Absolutely! Our one-time package is $3,000 for a complete 6-page website, plus $25/month for hosting. This includes 30 days of post-launch support. After that, additional changes are $100/hour. Perfect for businesses that prefer to own their site outright.
Is there a contract for monthly plans?
Yes, our monthly plans require a 12-month minimum commitment. This allows us to provide exceptional value and maintain the high quality you expect. After 12 months, you can continue month-to-month or cancel with 30 days' notice.
What happens if I cancel my subscription?
If you cancel within the first 12 months, you'll owe the difference between our one-time price ($3,000) and what you've already paid. After 12 months, you can cancel anytime with 30 days' notice. You'll always keep your domain name and content, and we'll help ensure a smooth transition.
What payment methods do you accept?
We accept all major credit and debit cards for monthly billing through our secure payment system. For one-time payments, we use bank transfers to keep processing fees low. All transactions are encrypted and secure.
How much do additional pages cost?
Additional pages are $100 each, one-time fee. So if you need 3 extra pages beyond your plan, that's $300 total - not monthly. We keep it simple and fair.
Do you offer refunds?
If we can't design something you're 100% happy with during the initial design phase, we'll refund your payment. Once we move forward with building your site, refunds are at our discretion based on the specific circumstances.
How long does it take to build a website?
Most small business websites are completed within 2-3 weeks from project start. Timeline depends on how quickly you provide content, images, and feedback. We'll give you a specific timeline during our initial consultation based on your project scope.
What's your web design process?
We start with a discovery call to understand your business goals and target audience. Then we create wireframes and design mockups for your approval. Once approved, we hand-code your site using modern technologies like Astro or React. After testing across all devices, we launch your site and provide training if needed.
What do you need from me to get started?
We'll need your business information, services/products, contact details, and any existing branding materials like logos. If you don't have professional content or images, we can help create compelling copy and source quality visuals that represent your brand effectively.
How many revisions are included?
Unlimited! During the design phase, we'll refine the design until you're completely satisfied. After launch, subscription clients get unlimited content updates - just email us your changes and we'll implement them within 24-48 hours.
Can you redesign my existing website?
Definitely! If your current site is outdated, slow, or not converting visitors into customers, we can rebuild it from scratch using our hand-coded approach. We'll modernize the design, improve speed, and optimize it for better search rankings and user experience.
How will we communicate during the project?
You'll have direct access to our San Diego team throughout the project. We keep communication clear and respond quickly - usually within a few hours during business days. We're available by phone, email, or can meet in person if you're local to San Diego.
Why are Kalyxo websites different from other San Diego web designers?
While most San Diego web designers use WordPress or page builders, we hand-code every website from scratch using modern technologies like Astro, React, and 11ty. This means your site loads in under 1 second (compared to 3-5 seconds for typical WordPress sites), stays secure without constant updates, and performs better in search rankings. We focus on results, not just appearance.
When should I choose WordPress vs a static website?
Great question! We recommend static websites (built with Astro/11ty) for most small businesses because they're faster, more secure, and require zero maintenance. However, WordPress makes sense if you need: Multiple people frequently adding/editing content, Complex membership or user login systems, Advanced e-commerce with hundreds of products, or Specific WordPress plugins for your industry. The key difference: We build WordPress sites that are actually fast and secure, unlike typical WordPress developers.
What makes your WordPress sites different from other developers?
Most WordPress developers use bloated themes and dozens of plugins that slow sites down and create security risks. We build custom, lightweight WordPress sites optimized for speed and security. Plus, we handle all updates, backups, and maintenance so you never have to worry about your site breaking or getting hacked.
Why do you recommend static websites over WordPress?
For most small businesses, static websites are the better choice because they're 3x faster, naturally secure, and require zero maintenance. However, we do offer WordPress when you specifically need dynamic functionality. The difference is we build WordPress sites the right way - fast, secure, and fully maintained.
Will my website work on mobile phones and tablets?
Absolutely! All our websites are built mobile-first, meaning they're designed and optimized for smartphones and tablets from the ground up. Your site will look perfect and load quickly on every device, with no pinching, zooming, or frustrating layouts.
How fast will my website load?
Your website will load in under 1 second. Most WordPress sites take 3-5 seconds, which costs you potential customers. Our hand-coded approach eliminates bloated themes and unnecessary plugins, delivering top Google speed scores and keeping visitors engaged.
Can I add e-commerce to my website?
Yes! We can integrate modern e-commerce solutions like Snipcart or recommend Shopify for more complex stores. While our standard plans focus on business websites, we can customize solutions for online selling based on your specific needs.
Do you offer WordPress websites?
Yes! While we recommend static websites for most small businesses, we offer WordPress when you need specific dynamic functionality like user logins, membership sites, or complex e-commerce. Our WordPress sites are different - we build them lightweight, fast, and secure, with full maintenance included so you never have to worry about updates or security issues.
What ongoing support do you provide?
Our subscription clients get unlimited updates, daily backups, security monitoring, and direct access to our team. We handle all technical aspects so you can focus on your business. Most requests are completed within 24-48 hours, often faster for urgent items.
Where is my website hosted?
Your website is hosted on fast, secure servers through premium hosting providers like Netlify and Vercel. These are the same platforms used by major companies worldwide for their speed and reliability. We handle all technical aspects including monitoring, backups, and security.
Do I own my domain name?
Yes, your domain is always yours. If you already have one, we'll connect it to your new site. If not, we'll help you register one, but it remains your business asset. We never hold domains hostage.
What if I need to make changes to my website?
For subscription clients, just email us your changes and we'll implement them within 24-48 hours. No complicated systems to learn or technical skills required. For one-time clients, changes are billed at $100/hour with the option to add unlimited updates for $50/month.
How quickly do you respond to urgent issues?
We prioritize urgent issues because we understand how important your website is to your business. During business hours, we typically respond within an hour. For critical after-hours issues, we have monitoring systems in place to address problems quickly.
Do you back up my website?
Yes, your website is automatically backed up daily and stored securely. We're prepared for any unexpected issues, so if something goes wrong, we can restore your site quickly without losing any content or data.
Where are you located in San Diego?
We're based in San Diego and proudly serve businesses throughout San Diego County and beyond. Being local means we understand the San Diego market and can meet in person when needed, but we also work seamlessly with businesses across California and the US.
Can we meet in person to discuss my project?
Absolutely! We're happy to meet locally, whether at a coffee shop in your neighborhood or at your office. While most projects run smoothly online, we're always available for face-to-face meetings when that works better for you.
What types of businesses do you work with?
We specialize in small to medium businesses across all industries - from professional services and restaurants to retail and healthcare. Our approach works well for any business that wants a fast, professional website that generates leads and builds credibility.
Do you work with businesses outside San Diego?
Yes! While we're rooted in San Diego, we build websites for small businesses across the US. Distance isn't a barrier - we make the process smooth through clear communication and proven project management, whether you're in Los Angeles or anywhere else in the country.
What makes you different from other web designers?
We don't just build pretty websites - we build fast, secure websites that work hard for your business. Our hand-coded approach delivers superior performance compared to typical WordPress sites. Plus, you get local expertise, transparent pricing, and a genuine commitment to your business success.
What if something happens to your business?
We have systems in place to protect your investment. We work with a network of trusted developers who understand our methods and have access to all necessary tools and credentials. Your website and business continuity are protected.
How do I request changes or get support?
Simply email us at [email protected] with your requests. There's no complicated ticketing system - just direct communication with our team. We'll confirm receipt and give you a timeline for completion.
Will my website rank well on Google?
We build every website with SEO best practices: fast loading speeds, mobile optimization, clean code structure, proper meta tags, and optimized images. These technical foundations are crucial for ranking well. For ongoing SEO campaigns and content strategy, we can connect you with trusted local SEO specialists.
How do you optimize websites for search engines?
Every site includes optimized page titles, meta descriptions, header tags, image alt text, and clean URL structures. We also implement schema markup, optimize for Core Web Vitals, and ensure mobile-first indexing compatibility. Your site will have a solid technical SEO foundation from day one.
Can you help with local SEO for my San Diego business?
Our Growth package includes local SEO optimization - setting up Google Business Profile, local schema markup, and optimizing for 'near me' searches. For comprehensive local SEO campaigns, we work with specialists who can help with review management, local citations, and ongoing optimization.
How do you measure website performance?
We use tools like Google PageSpeed Insights, GTmetrix, and Core Web Vitals to ensure your site meets Google's performance standards. Most of our sites achieve 90+ performance scores, significantly outperforming typical WordPress websites.
What about SEO? Will my site rank on Google?
SEO is built into every site we create. We optimize your site structure, meta tags, load speed, and mobile responsiveness - all critical ranking factors. We also set up Google Search Console and Analytics. For advanced SEO campaigns, we partner with local SEO specialists who can help with ongoing optimization and content strategy.
Still have questions?
We're here to help with honest advice and clear answers.
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