Frequently Asked Questions

Most small business websites are completed within 2-3 weeks from project start. Timeline depends on how quickly you provide content, images, and feedback. We'll give you a specific timeline during our initial consultation based on your project scope.

We start with a discovery call to understand your business goals and target audience. Then we create wireframes and design mockups for your approval. Once approved, we hand-code your site using modern technologies like Astro or React. After testing across all devices, we launch your site and provide training if needed.

We'll need your business information, services/products, contact details, and any existing branding materials like logos. If you don't have professional content or images, we can help create compelling copy and source quality visuals that represent your brand effectively.

Unlimited! During the design phase, we'll refine the design until you're completely satisfied. After launch, subscription clients get unlimited content updates - just email us your changes and we'll implement them within 24-48 hours.

Definitely! If your current site is outdated, slow, or not converting visitors into customers, we can rebuild it from scratch using our hand-coded approach. We'll modernize the design, improve speed, and optimize it for better search rankings and user experience.

You'll have direct access to our San Diego team throughout the project. We keep communication clear and respond quickly - usually within a few hours during business days. We're available by phone, email, or can meet in person if you're local to San Diego.

While most San Diego web designers use WordPress or page builders, we hand-code every website from scratch using modern technologies like Astro, React, and 11ty. This means your site loads in under 1 second (compared to 3-5 seconds for typical WordPress sites), stays secure without constant updates, and performs better in search rankings. We focus on results, not just appearance.

Great question! We recommend static websites (built with Astro/11ty) for most small businesses because they're faster, more secure, and require zero maintenance. However, WordPress makes sense if you need: Multiple people frequently adding/editing content, Complex membership or user login systems, Advanced e-commerce with hundreds of products, or Specific WordPress plugins for your industry. The key difference: We build WordPress sites that are actually fast and secure, unlike typical WordPress developers.

Most WordPress developers use bloated themes and dozens of plugins that slow sites down and create security risks. We build custom, lightweight WordPress sites optimized for speed and security. Plus, we handle all updates, backups, and maintenance so you never have to worry about your site breaking or getting hacked.

For most small businesses, static websites are the better choice because they're 3x faster, naturally secure, and require zero maintenance. However, we do offer WordPress when you specifically need dynamic functionality. The difference is we build WordPress sites the right way - fast, secure, and fully maintained.

Absolutely! All our websites are built mobile-first, meaning they're designed and optimized for smartphones and tablets from the ground up. Your site will look perfect and load quickly on every device, with no pinching, zooming, or frustrating layouts.

Your website will load in under 1 second. Most WordPress sites take 3-5 seconds, which costs you potential customers. Our hand-coded approach eliminates bloated themes and unnecessary plugins, delivering top Google speed scores and keeping visitors engaged.

Yes! We can integrate modern e-commerce solutions like Snipcart or recommend Shopify for more complex stores. While our standard plans focus on business websites, we can customize solutions for online selling based on your specific needs.

Yes! While we recommend static websites for most small businesses, we offer WordPress when you need specific dynamic functionality like user logins, membership sites, or complex e-commerce. Our WordPress sites are different - we build them lightweight, fast, and secure, with full maintenance included so you never have to worry about updates or security issues.

Our subscription clients get unlimited updates, daily backups, security monitoring, and direct access to our team. We handle all technical aspects so you can focus on your business. Most requests are completed within 24-48 hours, often faster for urgent items.

Your website is hosted on fast, secure servers through premium hosting providers like Netlify and Vercel. These are the same platforms used by major companies worldwide for their speed and reliability. We handle all technical aspects including monitoring, backups, and security.

Yes, your domain is always yours. If you already have one, we'll connect it to your new site. If not, we'll help you register one, but it remains your business asset. We never hold domains hostage.

For subscription clients, just email us your changes and we'll implement them within 24-48 hours. No complicated systems to learn or technical skills required. For one-time clients, changes are billed at $100/hour with the option to add unlimited updates for $50/month.

We prioritize urgent issues because we understand how important your website is to your business. During business hours, we typically respond within an hour. For critical after-hours issues, we have monitoring systems in place to address problems quickly.

Yes, your website is automatically backed up daily and stored securely. We're prepared for any unexpected issues, so if something goes wrong, we can restore your site quickly without losing any content or data.

We're based in San Diego and proudly serve businesses throughout San Diego County and beyond. Being local means we understand the San Diego market and can meet in person when needed, but we also work seamlessly with businesses across California and the US.

Absolutely! We're happy to meet locally, whether at a coffee shop in your neighborhood or at your office. While most projects run smoothly online, we're always available for face-to-face meetings when that works better for you.

We specialize in small to medium businesses across all industries - from professional services and restaurants to retail and healthcare. Our approach works well for any business that wants a fast, professional website that generates leads and builds credibility.

Yes! While we're rooted in San Diego, we build websites for small businesses across the US. Distance isn't a barrier - we make the process smooth through clear communication and proven project management, whether you're in Los Angeles or anywhere else in the country.

We don't just build pretty websites - we build fast, secure websites that work hard for your business. Our hand-coded approach delivers superior performance compared to typical WordPress sites. Plus, you get local expertise, transparent pricing, and a genuine commitment to your business success.

We have systems in place to protect your investment. We work with a network of trusted developers who understand our methods and have access to all necessary tools and credentials. Your website and business continuity are protected.

Simply email us at [email protected] with your requests. There's no complicated ticketing system - just direct communication with our team. We'll confirm receipt and give you a timeline for completion.

We build every website with SEO best practices: fast loading speeds, mobile optimization, clean code structure, proper meta tags, and optimized images. These technical foundations are crucial for ranking well. For ongoing SEO campaigns and content strategy, we can connect you with trusted local SEO specialists.

Every site includes optimized page titles, meta descriptions, header tags, image alt text, and clean URL structures. We also implement schema markup, optimize for Core Web Vitals, and ensure mobile-first indexing compatibility. Your site will have a solid technical SEO foundation from day one.

Our Growth package includes local SEO optimization - setting up Google Business Profile, local schema markup, and optimizing for 'near me' searches. For comprehensive local SEO campaigns, we work with specialists who can help with review management, local citations, and ongoing optimization.

We use tools like Google PageSpeed Insights, GTmetrix, and Core Web Vitals to ensure your site meets Google's performance standards. Most of our sites achieve 90+ performance scores, significantly outperforming typical WordPress websites.

SEO is built into every site we create. We optimize your site structure, meta tags, load speed, and mobile responsiveness - all critical ranking factors. We also set up Google Search Console and Analytics. For advanced SEO campaigns, we partner with local SEO specialists who can help with ongoing optimization and content strategy.